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Florian

Florian LEY

Product Owner at Davidson Canada

Since joining Davidson Canada in 2021 as a Product Owner and Business Analyst for Bell, I have been responsible for managing the development and support of Bell’s internal web applications. During my assignments at Worldline and then Davidson Canada, I had the opportunity to work on various projects for clients as diverse as Bell, the City of Paris, and Ile-de-France Mobilité, which allowed me to broaden my technical (development, hosting, operations) and organizational (project management, Agile methodologies) skills

PSPO I
Professional Scrum Master™ I Certification
Cloud Digital Leader Certification
Leadership
Flexibility and adaptability
Problem-solving

Experiences

1
Davidson Canada

July 2023 - Present

Montréal Canada

Project Director - Tender Writing Team

July 2023 - Present

Responsibilities:
  • The Development Studio of Davidson Canada responds to Quebec’s tenders in order to provide Davidson Canada’s clients with products that meet their strategic needs. The goal is to select tenders in line with Davidson Canada’s skills, coordinate teams in terms of writing the proposed solutions, and provide technical and functional support to the proposed solutions.
  • Analyze the feasibility of each tender submitted on dedicated platforms on a daily basis.
  • Positioning on tenders in line with Davidson Canada’s skills.
  • Distribution of tasks to be performed among the members of the team dedicated to tenders.
  • Writing of technical and functional supports containing the presentation of the company, Davidson Canada’s references, the methodology used for the implementation of the mandate, the technical solution and the various price schedules.
  • Evaluate and meet the challenges of various cloud hosting offers proposed by partners such as GCP, Azure or OVH.
  • Presentation of offers in defense.
  • Planning and organization of module and internal presentation with Davidson cloud Architects to strengthen the cloud partnership between Davidson and Google.
Bell

July 2021 - July 2023

Montréal Canada

Product Owner / Business Analyst

July 2021 - July 2023

Responsibilities:
  • SmartPath is an internal application at Bell, used by thousands of agents across Canada, which provides support and tracking of customer requests. Its main objective is to optimize the assignment of queries by assigning them to agents with the required skills. In addition, the application helps agents communicate with customers by providing them with predefined email templates. SmartPath thus facilitates the effective management of customer requests by allowing targeted assignment and simplifying communication with customers via adapted email templates.
  • Analyze and evaluate customer needs, diagnose problems and establish documented recommendations for prioritization and planning of requests
  • Perform inspection and adaptation of needs, follow indicators for tool improvement in collaboration with all stakeholders,
  • Coordinate resources and means allocated to the project, follow timelines and budgets according to priorities, and ensure compliance with the schedule and quality standards,
  • Write test notebooks, perform functional tests, and participate in quality control with test teams,
  • Ergonomic and technological watch before each design stage,
  • Produce documentation related to the technical and functional operation of the product,
  • Participate in quality control with test teams,
  • Set up dashboards for tracking the progress of work undertaken by the development team,
  • Define product objectives to be achieved at the end of iteration with development teams in planning phase,
  • Develop in teams definition of ready and definition of done of product features,
  • Development of technical solutions in collaboration with technical experts and architects of functional needs
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3
Worldline Global

July 2020 - July 2020

Villeurbanne France

Project Manager: European Standards DSP2

July 2020 - July 2020

Responsibilities:
  • Monitoring and support to European Banking organizations for the deployment of a compliance tool following the new rules imposed by the European Union DSP2 (Directive on Payment Services 2) to secure online payments. Team of 20 people. The project having a European scale, all exchanges and all documentation is done in English.
  • Writing specifications and integration through the confluence tool
  • Extract Swagger type information for insertion on a Drupal interface, proceed to the Dockerization of services, and go online taking into account documented recommendations and business processes
  • Follow the integration and then put into production the services developed in Java SpringBoot via continuous integration tools such as GitLab CI
  • Exploitation of services directly thanks to logs from machines or indicators via Kibana
  • Improve the different methodological processes, characterized by the implementation of Jira performance indicators or via Agile ceremonies (retrospectives, etc.), and guide the development teams in their analyzes
  • Provide technical support to European banks through the establishment of regular follow-up points, with presentations of tools, tutorials and answers to questions, and train internal customers on new functionalities and systems.
Worldline Global - BANQUE LAZARD

January 2021 - June 2021

Villeurbanne France

Product Owner: Lazard Frères Bank Mobile Application

January 2021 - June 2021

Responsibilities:
  • Development of the Lazard bank’s mobile application.
  • Analyze and estimate the workload
  • Design the project architecture, taking into account the volume of application use estimated by the bank during the pre-sales phase
  • Write technical specifications under Confluence, including sequence diagrams under Plant UML, to document the features and applications of the project in detail
  • Break down tasks into Jira stories, for their realization within the framework of the IT project portfolio, while documenting business processes for their automation
  • Coordinate and animate steering committees with the bank, using the organization’s project management templates (project charter, progress reports, plan)
  • Technical support for the validation phases of standards during security audits
  • Organize refinement and retrospective sessions, to evaluate and continuously adjust the needs and progress of the project, while guiding the development teams in their analyses.
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5
Worldline Global - ÎLE DE FRANCE MOBILITÉS

February 2019 - August 2020

Villeurbanne France

Project Manager

February 2019 - August 2020

Responsibilities:
  • Implementation of a billing system for the modernization project of Paris transport ticketing for 2024.
  • Present the project and its functional characteristics, following the tender won by Worldline, to the managers of the SNCF and public transport in the city of Paris
  • Calculate and follow the costs of projects, organize in team the creation of a Story Map to prioritize tasks
  • Write specifications in partnership with Worldline software Architects and various service providers, using the Confluence tool
  • Follow the realization of an industrialized test and integration bench of the solution, including the development of test benches in Node.js and the implementation of continuous integration tools such as Gitlab-Ci or Jenkins
  • Prepare development sprints and various Agile ceremonies for a project divided into several sprints
  • Present internal demonstrations and then to customers.
Worldline Global - ORANGE (TELECOMMUNICATIONS OPERATOR)

December 2017 - December 2019

Villeurbanne France

Product Owner

December 2017 - December 2019

Responsibilities:
  • Project management in a team of 5 people for decommissioning and internalization of Worldline services between Orange and external partners (Fnac – Deezer – Microsoft …).
  • Analyze and evaluate the needs of partner teams for the decommissioning of services
  • Coordinate the monitoring of production and achievements of development teams
  • Conduct impact studies on the redesign of the project methodology, following the various retrospectives put in place, with the objective of strengthening the relationship between Worldline and Orange
  • Write and evaluate the requirements for the review of Jira workflows, by setting up performance indicators to analyze and improve the productivity of Worldline and Orange teams.
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Worldline Global - ORANGE (TELECOMMUNICATIONS OPERATOR)

November 2016 - December 2017

Villeurbanne France

Application Manager

November 2016 - December 2017

Responsibilities:
  • Development of Orange mobile applications (Ma Livebox – Cineday…)
  • Analyze and evaluate the specific needs for the development of a system for centralizing subscription and payment of the Orange offer catalog
  • Follow the deployment of applications via specific Orange tools
  • Level 3 support, involving an analysis of abnormal behaviors of the application reported by end customers
IN-CORE Systemes

September 2013 - September 2016

Saint Priest France

Computer Engineering Apprentice

September 2013 - September 2016

Responsibilities:
  • Project management; real-time Linux system development
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Education
Ecole supérieure de Chimie Physique Electronique de Lyon
2013-2016
Engineering degree
IUT Lyon 1
2011-2013
DUT (Diplôme Universitaire Technologique) GEII